Margin Call Management

If a margin call has been issued for your loan, Celsius provides you with options and resources to keep your loan secure.

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Margin Call options

Celsius is committed to finding the best solution for each and every borrower. If you have additional questions or need further assistance, please reach out to our team so we can help you get your loan back on track.

Add more collateral

The easiest way to resolve a margin call is to add more collateral to your loan directly through your Celsius app to rebalance your LTV.

Learn More

Close your loan

You can automatically close your loan through the Celsius app, or email loans@celsius.network to initiate a manual closure.

*Loans repaid prior to the lapse of 6 months will be charged interest for the first full 6 months.

Learn More

Contact a loan manager

Get one-on-one support for your loan by emailing, calling, or scheduling an office hours appointment with a loan representative.

Learn More

How To: Add Collateral

From your mobile app:

  • Tap the Celsius menu icon.

  • Tap Borrow.

  • Your Loan Overview will display an orange margin call notice. Tap on the Respond to Margin Call button to continue.

  • Add the required amount of collateral in the same coin as your locked collateral.

    • If you have enough funds in your Celsius account, you can add additional collateral directly from your account.

    • If you do not have enough funds in your account to cover the margin call, you can transfer more crypto to your account or buy crypto directly through the Celsius app.

  • Once you’ve chosen how you want to add collateral, a confirmation pop-up will appear in your app.

  • Review your new collateral details, then tap Confirm to continue.

That's it! You will see a final confirmation that your margin call has been resolved. If you have more than one active loan with a margin call, you will see an option to continue resolving additional margin calls.

How To: Close a Loan

You can quickly and easily close a loan through the Celsius mobile app by completing your principal payment in stablecoins.

From your mobile app:

  • Tap the Celsius menu icon.

  • Tap Borrow.

  • Find the loan you want to close and tap Close the Loan.

  • Review the loan closure steps and tap Get started.

  • Tell us why you’d like to close your loan and tap Continue.

  • Pay any remaining interest. We accept multiple cryptocurrencies for interest payments. Depending on your location, this may include CEL, BTC, ETH, USDC, GUSD, TUSD, USDT, or DAI.

  • Complete your principal repayment in any of the supported stablecoins in your location.

  • Tap Confirm & Pay to close the loan and release your loan collateral.

Contact our team

Dedicated Email Support

Our loan agents are working around the clock to answer your questions and provide support.

Email Us

Phone Support

Give us a call and one of our customer care representatives will be happy to assist you with your loan.

1-866-HODL-NOW

Open Office Hours

Schedule a call with a loan manager during our designated office hours to get tailored one-on-one support.

Book an Appointment

The Celsius Customer Care team will never ask you to:

1. Share your password, your Pin or 2-step verification codes. You should never share this information with anyone!

2. Transfer coins to an unknown wallet.

3. Install any remote sign-in software on your computer or send you links with any kind of software to install.

Margin Call FAQs

Loan Management Tips

Stay ahead of the game with proactive resources that can help before a margin call is issued.

Whitelisted Addresses

Make sure your wallet addresses are whitelisted to speed up your transfer time in the event of a margin call.

Keep Your Account Secure

Always keep 2FA enabled and have your PIN ready to avoid login issues.

Account for Transfer Times

If you hold coins on other platforms, check if there are lockups or withdrawal limits to avoid transfer delays.

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Our website is currently being updated. Related to the previously stated pause on withdrawals, Swap, and transfers between accounts, some of our products and services are temporarily unavailable. For more information, see our blog

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