Question 1

When do I start earning rewards?

Accepted Answer

You begin to earn rewards as soon as any funds are credited to your Celsius account. You can follow our guide on how to set up your Celsius account here and if you're unsure on how to transfer funds to your account you can check out that guide here too.Rewards are calculated every Friday and distributed every Monday. That means that if you transfer funds to your Celsius account in the middle of the week, you will still earn prorated rewards on those assets through the accrual period on Friday. However, if you transfer your coins on Friday, Saturday or Sunday, then in that case your first reward payment will be the following Monday. Our reward calculation schedule is as follows:Reward accrual period: Friday 05:00:00 UTC to Friday 04:59:59 UTC.Reward calculation price snapshot: Friday 05:00:00 UTCReward payment day: Monday, no set time. All reward payments will be added directly to your Celsius account and currently, you can choose between these two option:Earn in-kind - if you transfer BTC you will earn more BTC, ETH on ETH, XRP on XRP, and so on;Earn in CEL - if you transfer BTC you can earn rewards in CEL tokens at a higher rate. You can find out more details about this reward program in this article but please note that this option is currently not available to US users.  To find out more about how we calculate weekly rewards, please watch the video below:

Question 2

How can I transfer coins to my Celsius account?

Accepted Answer

We currently support over 30 different coins and tokens that you can transfer. Bear in mind that each one has its own transfer address, but some of them use the same format.For example, BTC, BCH and LTC addresses can be of the same format. You need to make sure that you only send BTC to your BTC address, otherwise if you send BTC to a BCH address it will be lost forever.To make a transfer to your Celsius account you should follow these steps.1. Open your account ( in case you don't have a account already please follow our guide on how to set up your Celsius account )2. Tap on the Celsius logo located in the bottom right corner.3. Tap on the Transfer button.4. Tap on the drop-down menu below the currency logo. 5.  Tap on the coin you would like to transfer from the list (in this case BTC) or search for the desired coin by tapping on the Search assets and enter the name of the desired coin. 6. Copy your unique transfer address from the app. IMPORTANT: We do not support the Binance Chain or any other third party transfer method and therefore such transfers will be permanently lost. You can only transfer your coins by sending them on the coin's native blockchain.   6.1 If your account doesn't support Segwit-format addresses you can use legacy format BTC address by tapping on the Use legacy format address. 6.2 If you want to transfer XRP, XLM or EOS keep in mind that you will have to copy the Destination Tag or MemoID as well! XRP Destination Tag and XLM/EOS Memo ID are mandatory for transfers to be correctly credited to your account.7. Paste the address (and DT/MemoID) into the withdrawal field(s) of your sending account/exchange.8. Press Withdraw/Send. We highly recommend sending a small test transaction first and sending the remaining coins after you confirm the receipt in your Celsius account. You can also watch the video below that shows all the steps you need to take and learn How to transfer digital assets.   If you run into any issues with transfers, please check out the other articles in the Transfers section of our knowledge base. If you can't find the answer you're looking for, contact our support team at app@celsius.network, we'll be happy to help you out!

Question 3

How do I apply for a stablecoin loan?

Accepted Answer

Applying for a stablecoin loan has never been easier. All you have to do is open the Celsius app and follow the steps below. If you don't have a wallet yet, you can follow our guide on how to set up your Celsius wallet. 1. Tap on the Celsius logo at the bottom right corner of the screen. 2. Tap on the Borrow option. Here you will be able to request a loan. You can also use the Loan Calculator to estimate your monthly interest payment. 3. Tap on the Apply for a loan button. 4. Next, tap on the Borrow Stablecoins button. 5. Here you will be able to choose the loan amount that you need. To do so, tap on the dropdown box and select the stablecoin of your choice.  6. After you choose a coin, enter the amount of your loan in the middle of the screen.  7. Once you have entered both the amount and the currency for your loan, tap on the Choose collateral button. A list of available collateral will show up. Tap on the desired one (for example, ETH). In case you don't have enough collateral for a loan, you will be able to see how much additional collateral is needed for your loan.  8. The next step is choosing the desired interest rate for your loan. The more collateral you have, the lower the interest rate will be. 9. Next, you need to choose the term of the loan. You will be able to choose any amount of time between 6 and 36 months. 10.  On the next page, it will show all your loan details. This screen contains the following information:- Loan amount;- Estimated collateral;- Annual Interest Rate;- Monthly interest;- Total interest;- Total of payments;- Number of payments;- Margin call for the specific coin that you chose as collateral (if the price of that coin drops below this amount, you will receive a notification to review your borrowing options);- Liquidation price of the coin you're using as collateral (if the price of this coin drops below this amount, we will sell some of your collateral to cover the margin). Note that you can receive up to 30% (percentage varies depending on your loyalty level) off your interest payment by using Celsius Token (CEL).Read more about the Celsius Token here. 11. After you check all the details regarding your loan, tap on the Continue button at the bottom of the page. 12. The next page will take you to the Celsius Loan Terms and Conditions. You can open and close each of these categories by tapping on the title.13. After carefully reading through these categories, check the box that reads I have read, understood and agree to the above mentioned in sections ... At the bottom of this page, you will find the Download button. This allows you to download the Celsius Loan Terms and Conditions to your phone in a PDF format. Below the download option, there's a Request loan button. Tap on it when you're sure that you understand and agree with the Celsius Loan Terms and Conditions. 14. The last step is to enter the required code verification (your 2FA or PIN) to proceed. And that's it! You've successfully applied for a Celsius loan. If you want to apply for a loan in USD, please follow our guide here.  If you need any additional help or if you have any questions, feel free to contact us at loans@celsius.network. We are here to help!

Question 4

How do I create/register a Celsius account?

Accepted Answer

It couldn't be easier! In this article we will talk you through step by step on how the entire account creation process works. All you have to do is follow them and by the end of it your Celsius account will be created. 1. Download the app for iOS or Android.2. Once installed, open the app and tap on the Join Celsius button.3. Choose the way you want to sign up. Keep in mind that this option cannot be changed later on.4. Enter the required information and tick the I have read and agree to the Terms of Use and Privacy Policy.4.1 (OPTIONAL) Now is the time to enter your referral code, if you have one. You won't be able to enter it after this point. Enter the code and tap on the Confirm button.5. Tap on the Create wallet button.6. Set your 6-digit PIN.7. Repeat the PIN.In order to be able to transfer and earn interest, you will need to complete your KYC process - which means verifying your profile.8. Tap on the Verify Profile button.9. Enter your personal information and tap on the Continue button.10. Enter your Residential address and tap on Continue.11. Choose the document that you want to verify your account with. 12. Allow access to your camera in order to take a picture of the document.13. Place the document within the required frame. If the photo doesn't get automatically taken, push the button that will appear when the document is in focus. Make sure that all 4 corners of the document are visible in the photo and that all the text is clearly readable. 14. If you live in the US, you're required to enter your SSN in order to be able to earn interest. If you don't live in the US, you can skip entering this information. 15. You will receive a notification that you successfully submitted your KYC data. If there are no issues, your account will be verified in a few minutes.  You can also watch the video below which shows you all the steps we just mentioned on How to create a Celsius wallet. If you encounter any issues with this process, have any questions about it or need some support, please feel free to reach out to us via email on app@celsius.network.

Question 5

How do I activate a promo code?

Accepted Answer

Promo codes are created by Celsius as a way to engage with our users and celebrate special events, partnerships and promotions. Promo codes can be entered and used for as long as they're valid.How does it work? By following these steps. Enter the promo code in the app;Read the requirements for the promo;Complete the requirements (Transfer funds/Request a loan);Receive the reward once the lock period expires.IMPORTANT NOTE: Enter the promo code first and the required transfer after, otherwise the transfer won't be captured. Here is a step by step on how to enter the promo code.Open the appTap on the Celsius logo in the bottom right corner of the screenTap on the Profile button Tap on the Enter promo code buttonEnter the code and tap on ConfirmYou will also be able to see all the promo codes that you have previously activated. You can then choose from your list which one you would like to use.You can see on the right side of each code name its equivalent expiry date. Remember, you can only use the ones that are still valid. Once the code expires it can no longer be used. Do not forget to read the requirements for the promo rewardPromo code rewards have a lock period that can last anytime between 72 hours and 30 days. When the requirements are met then you will be able to see your reward locked on your wallet by tapping on the Total wallet balance button on the app. And that's all done! For more information on how to activate a promo code, please watch the video below.

Question 6

What is the best way to protect my Celsius account?

Accepted Answer

Even though Celsius goes to great lengths to ensure the safety of our user's funds, your account is only as protected as you make it.Here are some safety tips that we recommend you follow so that your account is as protected as possible:Change the password associated with your email address to a unique and strong password.Use a minimum password length of 8 or more characters;Include lowercase and uppercase alphabetic characters, numbers and symbols;Generate a password randomly;Avoid using the same password twice (e.g. across multiple user accounts and/or software systems).Add 2FA to your email login - if you haven't already.Change the password associated with your Celsius account to a unique and strong password (if your account is registered via social signup this is not necessary). Please see the recommended rules above.Make sure to use a unique and strong PIN (do not use birthdays, important dates, etc.). Add 2FA to your Celsius account. For more information on how to turn on 2FA please watch the video below. For an easier and safer use of the app, you can also activate your device's biometric scanner in order to access your account. You can follow our guide on how to enable biometric authentication here.

Question 7

How can I withdraw my coins from Celsius Network?

Accepted Answer

Whenever you wish to make a withdrawal from your Celsius account, you can. It is really easy and all you have to do is follow the steps bellow. 1. Tap on the Celsius logo in the bottom right corner of the screen. 2. Tap on the Withdraw button. 3. Enter the desired amount of coins that you wish to withdraw. You can also click on the arrows to the right to switch between the USD value and the coin amount that you wish to withdraw. Once that is done, tap on the Check account address button. 4. Here you will be able to either enter your withdrawal address (if you are withdrawing for the first time) or to check your account address (if you already withdrew before).If you have already completed a withdrawal for a specific coin, your screen will look like the image below. Please double-check your addresses before sending funds. Also note that changing your withdrawal address will make a withdrawal of your coin unavailable for 24 hours.5. Once you are ready to withdraw, tap on the Confirm withdrawal button. Next you will be asked to provide your 2FA/PIN number for confirmation. 6. After you enter your PIN/2FA you will have to press the Send email confirmation button. Please note that the confirmation email will be sent to the electronic address in which your account is registered to.7. To confirm the withdrawal, open the email* that you have received and click on the Confirm withdrawal request button.*The confirmation email may end up in your email's spam folder so please make sure to check it.If you do not recognize the withdrawal request, you are also able to reject the transaction and suspend your account.8. Once you tap on the Confirm Withdrawal Request a new tab will open on your browser prompting you to confirm the transaction one more time.Click on the Confirm Withdrawal Request button in the new tab. And that’s it, your coins are on the way and once the transaction is verified by the network they will be visible in your receiving account/exchange. You can also watch the video below for another step-by-step on how to withdraw your digital assets. If you need any additional help you can get in touch with us via email at app@celsius.network. We are here to help!

Question 8

What is the best way to protect my Celsius account?

Accepted Answer

Even though Celsius goes to great lengths to ensure the safety of our user's funds, your account is only as protected as you make it.Here are some safety tips that we recommend you follow so that your account is as protected as possible:Change the password associated with your email address to a unique and strong password.Use a minimum password length of 8 or more characters;Include lowercase and uppercase alphabetic characters, numbers and symbols;Generate a password randomly;Avoid using the same password twice (e.g. across multiple user accounts and/or software systems).Add 2FA to your email login - if you haven't already.Change the password associated with your Celsius account to a unique and strong password (if your account is registered via social signup this is not necessary). Please see the recommended rules above.Make sure to use a unique and strong PIN (do not use birthdays, important dates, etc.). Add 2FA to your Celsius account. For more information on how to turn on 2FA please watch the video below. For an easier and safer use of the app, you can also activate your device's biometric scanner in order to access your account. You can follow our guide on how to enable biometric authentication here.

Question 9

What is the HODL Mode?

Accepted Answer

HODL Mode is a security feature that gives you the ability to temporarily disable outgoing transactions from your Celsius account. You control when HODL Mode is activated and it is an ideal feature for those that do not plan on withdrawing or transferring funds from their account for an extended period of time.When HODL Mode is activated, certain outbound features of your Celsius account will be unavailable until you choose to deactivate HODL Mode:You will not be able to withdraw your fundsYou will not be able to send funds via CelPayYou will not be able to change whitelisted withdrawal addressesThere will be a 24-hour wait period before reinstating the above functionalities upon deactivation of HODL ModeWish to activate HODL Mode on your account? Please follow our step-by-step guide on how to activate HODL Mode.

Question 10

How do referral codes work?

Accepted Answer

Referral codes have the main purpose of bringing new people in to join Celsius.Any new users can activate your referral code at the time of signup to create their account. Once that's done, as soon as they transfer at least $400 to their Celsius account, you will both receive $40 in BTC.Here's what you need to do to find your own referral code.  1. Tap on the Celsius logo in the right bottom corner of the screen; 2. Tap on the Profile button; 3. Tap on the Refer your friends button; 4. Tap on the Share a unique link button or copy your code and send it manually;Please note that referral codes cannot be applied to previously created accounts. The code has to be entered before the account is created. 5. Press on Have a referral code to enter your referral code when creating the new account; 6. Once you have entered the referral code you will see a confirmation screen. Press Done and you can continue creating your account. Please note that the referral reward will be locked for 30 days and, only after that time has passed, it will be unlocked. If the funds are withdrawn from the account during the 30 days lock period, the reward will be canceled and there is no way to receive it again.The referral program is meant for new users joining Celsius, as we also have promo codes (first deposit) designed for these users, as a new user, you can either use the referral code or a first deposit promo code, you can't use both.

Question 11

How do I create/register a Celsius account?

Accepted Answer

It couldn't be easier! In this article we will talk you through step by step on how the entire account creation process works. All you have to do is follow them and by the end of it your Celsius account will be created. 1. Download the app for iOS or Android.2. Once installed, open the app and tap on the Join Celsius button.3. Choose the way you want to sign up. Keep in mind that this option cannot be changed later on.4. Enter the required information and tick the I have read and agree to the Terms of Use and Privacy Policy.4.1 (OPTIONAL) Now is the time to enter your referral code, if you have one. You won't be able to enter it after this point. Enter the code and tap on the Confirm button.5. Tap on the Create wallet button.6. Set your 6-digit PIN.7. Repeat the PIN.In order to be able to transfer and earn interest, you will need to complete your KYC process - which means verifying your profile.8. Tap on the Verify Profile button.9. Enter your personal information and tap on the Continue button.10. Enter your Residential address and tap on Continue.11. Choose the document that you want to verify your account with. 12. Allow access to your camera in order to take a picture of the document.13. Place the document within the required frame. If the photo doesn't get automatically taken, push the button that will appear when the document is in focus. Make sure that all 4 corners of the document are visible in the photo and that all the text is clearly readable. 14. If you live in the US, you're required to enter your SSN in order to be able to earn interest. If you don't live in the US, you can skip entering this information. 15. You will receive a notification that you successfully submitted your KYC data. If there are no issues, your account will be verified in a few minutes.  You can also watch the video below which shows you all the steps we just mentioned on How to create a Celsius wallet. If you encounter any issues with this process, have any questions about it or need some support, please feel free to reach out to us via email on app@celsius.network.

Question 12

How to pay interest on a loan?

Accepted Answer

You have the choice between manual interest payments and automatic interest payments.When choosing to set up automatic interest payments, you must make sure that you have enough crypto within your Celsius wallet to cover your monthly interest payments as they will be automatically withdrawn.  Interest can be paid in CEL, BTC, ETH, USDC, GUSD, TUSD, USDT and MCDAI.  If you choose to pay off your loan interest using CEL, you'll receive a discount of up to 25%!Keep in mind that the principal is to be paid in one lump sum. The principal amount is not paid down monthly. What you pay on a monthly basis is the interest.  Here are the step-by-step instructions on how to manually pay the interest or how to set it up automatically.  For a manual interest payment, please follow these steps.1. Open the app.2. Tap on the Celsius logo in the bottom right corner of the screen. 3. Tap on the Borrow option.  4. Tap on the Pay Monthly Interest button.5. Here you will be able to choose from a few different options:- Pay with CEL- Pay with crypto- Pay with dollars 6. Choose the option that suits you the most.And that's it! All done! To set up automatic interest payments, please follow the instructions below.1. Open the app.2. Tap on the Celsius logo in the bottom right corner of the screen. 3. Tap on the Borrow option. 4. Tap on Loan Settings. 5. Once you enter the required verification (2FA or PIN), you will be able to access the settings of your loan. Now tap on Interest Payment. 6. Here you can elect Automatic Interest Payment. 7. Once the Automatic Interest Payment option is turned on, you will see the Change Interest Payment Type option. Tap on it. 8. On this page, you can choose to pay interest in CEL, with crypto or with dollars. 9. Choose the option that suits you the most.Please note that if you set up the automatic payments to be in USD, you will have to notify our team about this via loans@celsius.network. That's it! You've successfully set up your automatic interest payment. For more information on how to apply for a loan, please check out our guide here or watch the video below.If you have any further questions, feel free to contact us at loans@celsius.network for any additional information.

Question 13

How do I apply for a stablecoin loan?

Accepted Answer

Applying for a stablecoin loan has never been easier. All you have to do is open the Celsius app and follow the steps below. If you don't have a wallet yet, you can follow our guide on how to set up your Celsius wallet. 1. Tap on the Celsius logo at the bottom right corner of the screen. 2. Tap on the Borrow option. Here you will be able to request a loan. You can also use the Loan Calculator to estimate your monthly interest payment. 3. Tap on the Apply for a loan button. 4. Next, tap on the Borrow Stablecoins button. 5. Here you will be able to choose the loan amount that you need. To do so, tap on the dropdown box and select the stablecoin of your choice.  6. After you choose a coin, enter the amount of your loan in the middle of the screen.  7. Once you have entered both the amount and the currency for your loan, tap on the Choose collateral button. A list of available collateral will show up. Tap on the desired one (for example, ETH). In case you don't have enough collateral for a loan, you will be able to see how much additional collateral is needed for your loan.  8. The next step is choosing the desired interest rate for your loan. The more collateral you have, the lower the interest rate will be. 9. Next, you need to choose the term of the loan. You will be able to choose any amount of time between 6 and 36 months. 10.  On the next page, it will show all your loan details. This screen contains the following information:- Loan amount;- Estimated collateral;- Annual Interest Rate;- Monthly interest;- Total interest;- Total of payments;- Number of payments;- Margin call for the specific coin that you chose as collateral (if the price of that coin drops below this amount, you will receive a notification to review your borrowing options);- Liquidation price of the coin you're using as collateral (if the price of this coin drops below this amount, we will sell some of your collateral to cover the margin). Note that you can receive up to 30% (percentage varies depending on your loyalty level) off your interest payment by using Celsius Token (CEL).Read more about the Celsius Token here. 11. After you check all the details regarding your loan, tap on the Continue button at the bottom of the page. 12. The next page will take you to the Celsius Loan Terms and Conditions. You can open and close each of these categories by tapping on the title.13. After carefully reading through these categories, check the box that reads I have read, understood and agree to the above mentioned in sections ... At the bottom of this page, you will find the Download button. This allows you to download the Celsius Loan Terms and Conditions to your phone in a PDF format. Below the download option, there's a Request loan button. Tap on it when you're sure that you understand and agree with the Celsius Loan Terms and Conditions. 14. The last step is to enter the required code verification (your 2FA or PIN) to proceed. And that's it! You've successfully applied for a Celsius loan. If you want to apply for a loan in USD, please follow our guide here.  If you need any additional help or if you have any questions, feel free to contact us at loans@celsius.network. We are here to help!

Question 14

How do I apply for a USD loan?

Accepted Answer

Applying for a USD loan has never been easier. All you have to do is open the Celsius app and follow the steps below. If you don't have a wallet yet, you can follow our guide on how to set up your Celsius wallet. 1. Tap on the Celsius logo at the bottom right corner of the screen. 2. Tap on the Borrow option. Here you will be able to request a loan. You can also use the Loan Calculator to estimate your monthly interest payment. 3. Tap on the Apply for a loan button. 4. Next, tap on the Borrow Dollars button. Here you will be able to choose the loan amount that you need. To do so, enter the amount of your loan in the middle of the screen.  5. Once you have entered the amount you wish to borrow, tap on the Choose collateral button. A list of available collateral will show up. Tap on the desired coin (for example, ETH). In case you don't have enough collateral for a loan, you will see how much additional collateral is needed for your loan.  6. The next step is choosing the desired interest rate for your loan. The more collateral you have, the lower the interest rate will be. 7. Next, you need to choose the term of the loan. You will be able to choose any amount of time between 6 and 36 months. 8. After you choose the term of the loan, tap on the Bank account button. Here you are going to have to enter your bank details.- Bank location (it has to be selected from the list of countries);- Bank name;- Bank city;- Bank street and number;- Bank zip;- Account number (IBAN);- SWIFT (Bank Identifier Code);- Account type (savings or checking).It is very important that all the information provided in this form is correct. Therefore, if you don't know or are not sure about some of this information, please contact your bank.After confirming that all the bank details are entered correctly, tap on the Continue button at the bottom of the page. 9.  On the next page, it will show all your loan details. This screen contains the following information:- Loan amount;- Estimated collateral;- Annual Interest Rate;- Monthly interest;- Total interest;- Total of payments;- Number of payments;- Margin call for the specific coin that you chose as collateral (if the price of that coin drops below this amount, you will receive a notification to review your borrowing options);- Liquidation price of the coin you're using as collateral (if the price of this coin drops below this amount, we will sell some of your collateral to cover the margin). Note that you can receive up to 30% (percentage varies depending on your loyalty level) off your interest payment by using Celsius Token (CEL).Read more about the Celsius Token here. 10. After you check all the details regarding your loan, tap on the Continue button at the bottom of the page. 11. The next page will take you to the Celsius Loan Terms and Conditions. You can open and close each of these categories by tapping on the title.12. After carefully reading through these categories, check the box that reads I have read, understood and agree to the above mentioned in sections ...  At the bottom of this page, you will find the Download button. This allows you to download the Celsius Loan Terms and Conditions to your phone in a PDF format. Below the download option, there's a Request loan button. Tap on it when you're sure that you understand and agree with the Celsius Loan Terms and Conditions. 13. The last step is to enter the required code verification (your 2FA or PIN) to proceed. And that's it! You've successfully applied for a Celsius loan. If you want to apply for a loan in stablecoins, please follow our guide here. If you need any additional help or if you have any questions, feel free to contact us at loans@celsius.network. We are here to help!

Question 15

How do you earn the rewards to pay your customers? Is this a ponzi scheme?

Accepted Answer

No, this is not a Ponzi scheme. Unlike Bitconnect - that promised 300%+ interest per year - we have a legitimate working business model that allows us to pay sustainable reward rates. Reward payments are funded by our lending business.This means that we lend out the coins users transfer to hedge funds, institutional traders and exchanges, among other corporate partners. These partners can deposit up to 150% collateral with us to secure the coins we lend them and they pay us interest on those loans.We also lend dollars to our customers - with digital assets as collateral - and earn interest from those loans as well.   At Celsius, we aim to return up to 80% of the revenues made from lending out our community's assets back to our community on a weekly basis. Because the rate of returns we can achieve in the lending market change nearly every day, we adjust the rates that our community earns on their digital assets on a weekly basis. That is why our reward calculation schedule is as follows:Reward accrual period: Friday 05:00:00 UTC to Friday 04:59:59 UTC.Reward calculation price snapshot: Friday 05:00:00 UTCReward payment day: Monday, no set time.  For more information on how weekly rewards are calculated, please watch the video below.

Question 16

Do rewards compound?

Accepted Answer

Yes, rewards earned on all coins in your account are compounded and you begin to earn rewards as soon as any funds are credited to your Celsius account. You can follow our guide on how to set up your Celsius account here and if you're unsure on how to transfer funds to your account you can check out that guide here too. Rewards are calculated every Friday and distributed every Monday. That means that if you transfer funds to your Celsius account in the middle of the week, you will still earn prorated rewards on those assets through the accrual period on Friday. However, if you transfer your coins on Friday, Saturday or Sunday, then in that case your first reward payment will be the following Monday. Our reward calculation schedule is as follows:Reward accrual period: Friday 05:00:00 UTC to Friday 04:59:59 UTC.Reward calculation price snapshot: Friday 05:00:00 UTCReward payment day: Monday, no set time.  To find out more about how we calculate weekly rewards, please watch the video below:

Question 17

Can I earn a higher reward rate if I hold CEL tokens?

Accepted Answer

Yes you can! Depending on your loyalty level, you can earn a higher reward rate if you choose to earn your rewards in CEL. You can choose which coins you want to earn in CEL on individually.You can see below our loyalty tiers and their matching reward bonuses.If the CEL balance in your account is 5-10% of your total account balance, your loyalty tier is Bronze.If the CEL balance in your account is 10-15% of your total account balance, your loyalty tier is Silver.If the CEL balance in your account is 15-25% of your total account balance, your loyalty tier is Gold.If the CEL balance in your account is >25% of your total account balance, your loyalty tier is Platinum.Our reward calculation schedule is as follows:Reward accrual period: Friday 05:00:00 UTC to Friday 04:59:59 UTC.Reward calculation price snapshot: Friday 05:00:00 UTCReward payment day: Monday, no set time. Please note that earning rewards in CEL is currently not available in the United States. For more information on how we calculate weekly rewards, please watch the video below.