FAQs > General FAQ
HODL started as a typo and has become a crypto rallying cry. A misspelling of the word “hold,” HODLers believe in the future of digital currencies and know it would be a mistake to sell at this early stage.
BitGo has $100m insurance, how does it affect Celsius?
When we say BitGo is best in class, we’re not kidding! BitGo has its own $100m insurance policy, protecting all cold wallet accounts. The accounts are protected in three instances: external hack, insider theft, or loss of keys. You can read more about their policy here.
How do I change things within the app if something is wrong? Who do I contact?
You may contact us at any time at email@example.com. Suggestions are always welcome! You may also contact the team at any of our social networks (Facebook, Twitter, Telegram, Instagram and Reddit). You can generally catch one of us – the sun never sets on Celsius Network!
What are your Assets Under Management (AUM)?
We currently have over $50million in AUM.
OK, really, where are the fees?
You can keep looking, but you won’t find any. No withdrawal fees, no deposit fees, no transaction fees, no early termination fees, no origination fees, no breathing fees, no we-don’t-like-you fees. No fees! No fees!!
How does Celsius Network make money?
Celsius Network operates on a nonprofit model, sharing up to 80% of our profits with our community. Our two main revenue sources are cash and crypto loans. We funded over $630m in our first six months!
How old are you?
Our co-founders, Alex Mashinsky and Daniel Leon, came up with Celsius Network in June 2017. We completed our fundraising in March of 2018, and here we are!
I’m stuck in KYC! Help!
Typically, KYC takes under an hour. However, sometimes an application will require some extra review and may take up to 24 hours. If it has been more than 24 hours please contact firstname.lastname@example.org.
Will there be a web-based version?
Yes! We are planning on developing a web version of our app by the end of 2019. Stay tuned!